Terms and Conditions

Changes to Terms and Conditions

2021-05-22

  • Payment Methods: Removed PayTrail information
  • Prices and Taxes: Added a note about extra fees charged for using certain payment methods

General Information

The products available on the Hat Labs online store are sold by Hat Labs Ltd:

Hat Labs Ltd
Yliskylänkaari 4
00840 Helsinki
Finland

Business ID: 3178629-6
Email: [email protected]
Mobile: +358 50 484 0973

Ordering

The products are ordered primarily from hatlabs.fi via the shopping cart. All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering. In case of product quantity errors or technical defects, Hat Labs Ltd reserves the right to cancel the order or make a partial delivery.

The customer agrees to the terms and conditions when placing an order.

Prices and Taxes

Prices are affected by whether or not you order inside the European Union. In Finland, like most other countries in the EU, we have VAT, Value Added Tax. In Finland, it is nominally 24%. VAT is included in all orders within the EU. Orders from outside of the EU are without VAT but customs fees, taxes, and duties may be incurred and are your responsibility. Logistics companies such as DHL Express might also add a service fee for declaring your item on your behalf. The actual paid value of the package will be shown on the customs slip of the package or transmitted digitally as required by customs authorities.

An extra fee may be charged for using some payment methods. These will be disclosed on the checkout page.

Prices may be shown in multiple currencies but the final sales price shown at checkout is always in Euros (EUR). Prices in any other currencies are for your reference only.

Payment Methods

The products and applicable shipping fees will be paid when placing the order. Accepted payment methods include major credit cards via Stripe, PayPal, online bank transfers, or any other payment method available at the hatlabs.fi store.

Shipping and Handling

Shipping costs include packaging and postage. When you have selected the payment and shipping methods, shipping costs are displayed in the shopping basket view. Products are delivered using the selected shipping method. Please note that online tracking is generally not available for letters.

Delivery Times

We seek to ship the order within 2 working days of receipt of orders, but delays may occur. We aim to always inform clearly about a prolonged delivery time. Any stated delivery dates are indicative and may therefore be waived.

Change or cancellation of order

When the order has been placed, no changes to it can be made. If you wish to cancel the order, contact us by email at [email protected] Order that has not been picked up from the chosen place of delivery will return to the sender, which will lead to a return and the payment will be refunded to the customer according to the original payment method. The delivery costs will not be refunded if the order returns to the sender uncollected.

Returns

In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging.

Before returning, contact the seller by email at [email protected]

When returning the item, include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email, and address. The customer returning or exchanging the item is responsible for shipping and packaging costs of the returned or exchanged products.

Return address:

Hat Labs Ltd
Yliskylankaari 4
00840 Helsinki
FINLAND

Once we have received the return, we will process it. When the return is accepted, a refund will be made according to the original payment method.

Delivery Problems and Faulty Products

Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, please contact us immediately by email at [email protected] Notifications must be made within 14 business days of receiving your order.

We aim to always resolve complaints promptly. In dispute cases Finnish law and the Consumer Protection Act apply.

Use of Personal Data

When placing online orders you accept our terms of use of personal data, which can be found here.

You can always revisit your cookie consent settings: Manage consent

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